Last week, I jumped around in my office because I received The Connected Company in the post. Yes, that is an over exaggerated response to receiving a book in the mail, but I was very excited to begin reading it.
Having immersed myself in reading the book during every spare moment this past week, I find myself 1/3 of the way through, and having learned a lot!
Look forward to my complete thoughts once I've finished reading. For now, I'll leave you with this:
We are in a new, customer-centered world in which companies will prosper by developing relationships with customers - by listening to them, adapting and responding to their wants and needs.